We release each of our product with useful and innovative features and spend hundreds of hours testing and developing them. They are our babies! Still, the WordPress eco system is vast and it is expected to run into some conflicts or server environment issue occasionally. If you find anything wrong with your plugin functionality, please cooperate with us and give us a chance to fix the issue by opening a support ticket with us.

We offer 15 days money back guarantee if you request support and we are unable to get the product working on your website similar to the product demo. Before applying for refund request please read the following conditions. Please note that we do not offer a refund for features that plugin does not include already. If you have a pre-sale question please contact us here.

We will offer 100% refund

1. If the product you purchased is non-functional.
2. If we cannot get the product to work as shown in our Live demo
3. If we fail to respond to your support post in 48 hours maximum (business days only).
4. If the product has not been downloaded
5. If a product is “not as described” – materially different from the product’s main description and live demo

We cannot offer a refund

1. If you have changed your mind and simply say that you do not want it anymore
2. If you bought an item by mistake and the product(s) was sent/already downloaded by you.
3. If you ask for any feature that is not already listed in our product description. (please check the feature list and the demo preview to understand what the product does and ask us any pre-sale questions you might have)
4. If you do not have sufficient expertise to use the item
5. If you do not open a support ticket from our support portal 1st and give us a chance to find a solution to any issue you might have

You must request support and refund within 15 days of purchase.  You can open a support request from our Support Portal here.

Here are some tips to speed up your website:

Shared hosting v/s VPS or Dedicated hosting:
Because if you are using a shared hosting your server resources will be shared with other websites which are relying on the same server. On the other hand, if you are using a VPS or dedicated server then your server resources will be available for your website and it will reduce server response time. For small websites with little traffic it is usually not an issue. But it can become an issue if you get a lot of traffic.

Remove Unnecessary plugins:
Visit your plugins page from the back end and remove all unnecessary and unused plugins from there.

Optimize Database Tables:
It’s very important and necessary to optimize your site’s database on a regular basis in order to speed up your site. For example, you can remove all unnecessary junk files such as spam comments, post revisions etc. which are not needed or expired.

Optimize images:
Crop and resize all uploaded images based on your site’s configuration and optimize images for faster loading.

Use CDN: The meaning of CDN is a content delivery network. Most of the popular sites nowadays are using CDN such as MaxCDN to deliver content from their site.

Reduce Redirects:
Please don’t use any redirects if not required. Redirects may cause slow page loading.

Memory Limit: Sometimes increasing the memory limit variable of the php.ini file also helps in loading your site faster.

Add Expires Caching Rules:
Add expires caching by inserting the codes inside of the .htaccess file.

## EXPIRES CACHING ##
<IfModule mod_expires.c>
ExpiresActive On
ExpiresByType image/jpg “access plus 1 year”
ExpiresByType image/jpeg “access plus 1 year”
ExpiresByType image/gif “access plus 1 year”
ExpiresByType image/png “access plus 1 year”
ExpiresByType text/css “access plus 1 month”
ExpiresByType application/pdf “access plus 1 month”
ExpiresByType text/x-javascript “access plus 1 month”
ExpiresByType application/x-shockwave-flash “access plus 1 month”
ExpiresByType image/x-icon “access plus 1 year”
ExpiresDefault “access plus 2 days”
</IfModule>
## EXPIRES CACHING ##

All of the above tips are really very easy to implement to your site. And if you regularly follow then your site will be faster than other sites and you will see better performance.

Please check your spam folder for the missing email.

You can also download the plugin files  directly from your account page on our website page.

Very rarely it may take extra time to generate the order email for additional verification by the payment gateway. If you have not received a email with download link and confirmation after an hour please contact us through our support portal.

If you’re having problems when you try to upload the file via Plugins -> Add New -> Upload Plugin, please check the following:

• You should be uploading the .zip file – do NOT extract the files from inside the zip file and try to upload them directly.
• Is there sufficient space on your server or hosting account?
• If you’re getting a permissions error, you need to contact your web host or server administrator to make sure you have permission to upload plugins.
• You may need increase the maximum file upload size in your server for PHP. The following value will need to be increased for PHP settings:
  upload_max_filesize = 64M
  post_max_size = 64M
  max_execution_time = 300

  Please contact the hosting company support if you need help.

If you are unable to upload the plugin via the WordPress admin then please follow the instructions in the WordPress Codex to install the plugin manually via FTP.

You can cancel your subscription at any time from your account so that no further payments are requested.

If you cancel the subscription, you can continue using the plugin until your subscription period expires.

We release regular plugin updates to add new features, fix bugs and ensure compatibility with new versions of WordPress etc.

The Personal and Professional Licenses include 1 year of  Updates  and Support. After the 1 year period, your Single Website License will expire and you will have no download access for the product/products from your QuantumCloud Account Dashboard. You will unable to download newer version or get support.

WordPress is evolving daily. We need to keep our plugin compatible with latest WordPress, WooCommerce etc. Otherwise, the products will stop working. The subscription mode helps us keep our products updated and improving it continuously.

Before the term of 1 year expires, you will need to purchase an Upgrade  your License to receive any discounted price offered. If your License expires, or after the term of 1 year you will need to purchase a new license at full price.

Will your card get charged automatically after one year for subscription?

No. You will be notified by email to manually renew your license. You can, of course, cancel any time. If your license expires, you can keep using the plugin but won’t receive any more support or updates.

We have tested the product with a wide range of free and premium themes and are confident it will look great with your theme. Our plugin support includes fixing any theme-related conflicts.

We can not guarantee compatibility with all 3rd party plugins as the WordPress eco system is vast and there are over 100,000 plugins – some of them are not coded according to standard. However, if there is a conflict with any other plugin, we will do our very best to resolve the conflict or find a work around for you.

Simply contact us from our Support area.